Shipping & Returns Policy

📦 Shipping & Returns Policy
1. Shipping Policy
Processing Time

All orders are processed within 1–3 business days after payment is received.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you by email if there is a significant delay.

Shipping Rates & Delivery Estimates

Standard Shipping (US, UK, CA, AU): 7–15 business days

Other International Locations: 10–20 business days

Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates and may vary depending on your location and customs clearance.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

Customs, Duties, and Taxes

Lula Paws is not responsible for any customs fees, import taxes, or additional charges that may apply to your shipment. All such fees are the responsibility of the customer.

Lost or Damaged Packages

We are not liable for products lost or damaged during shipping.
If you receive your order damaged, please contact us within 7 days of delivery so we can assist you in resolving the issue with the carrier.

Contact Us

For any questions about shipping or your order, please email us at nguyenchanhthien.sales@gmail.com

2. Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it,

Be unworn or unused,

Include all tags, and

Be in the original packaging.
You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at nguyenchanhthien.sales@gmail.com
.
Once your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior return approval will not be accepted.

📍 Return Address: [Insert Return Address Here]

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. We will review the issue and make it right as soon as possible.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, such as:

Perishable goods (e.g., food, flowers, plants)

Custom or personalized items

Personal care goods (e.g., beauty or grooming products)

Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies for a return, please contact us.

Exchanges

The fastest way to receive your desired product is to return the item you have and make a new purchase once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days—for any reason and without justification.
The returned item must be in the same unused condition with original tags and packaging, and you must include proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you about the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at nguyenchanhthien.sales@gmail.com
.

🐾 Lula Paws Customer Support

For any questions regarding shipping, returns, or refunds, please reach out to:
📧 nguyenchanhthien.sales@gmail.com